Post by Jason ✨👾SaaStr.Ai✨ Lemkin on X
Jason ✨👾SaaStr.Ai✨ Lemkin@jasonlk
XSMBs do churn, generally speaking, at a higher rate than enterprises
But they also generally have a much higher viral coefficient, and “word-of-mouth” coefficient
Don’t favor large customers over small ones for superior churn rates alone
160 likes6 repliesPosted Apr 19, 2019