Post by Jason ✨👾SaaStr.Ai✨ Lemkin on X
Jason ✨👾SaaStr.Ai✨ Lemkin@jasonlk
X"Churn" is a term we borrowed from our B2C friends
It makes sense to use when you have 10,000+ small customers
When the deal size is large, and the customer count small though,
Replace "churn" with "customers we failed"
420 likes11 repliesPosted Sep 30, 2019