Post by Sheel Mohnot on X
Sheel Mohnot@pitdesi
XKlarna was one of the first to go all-in on AI, replacing 700 customer service staff last year.
Now CEO @klarnaseb says they focused too much on cost and hurt quality, so they’re investing in humans again and will let customers talk to real people.
4.5K likes101 repliesPosted May 11, 2025